Call Surge — AI voice receptionist for modern businesses

1. Information We Collect

We collect and process information necessary to provide the Service, including: account and profile information (via our identity provider); business and configuration data you enter (business name, hours, services, forwarding numbers); call and SMS metadata (phone numbers, call outcomes, and message metadata); optional call recordings when enabled by the business; call summaries generated by our systems; and payment information processed by our payment provider (Stripe). We do not store full payment card numbers on our servers.

2. How We Use Information

We use this information to operate the AI receptionist (e.g., answering calls and texts, booking appointments), to provide and secure your dashboard, to process payments, and to improve the Service. Call and message data may be retained for analytics and support purposes as described in our data retention practices.

3. Data Retention

By default, we retain call logs, appointment data, SMS session history, and audit records for up to 3 years, unless a longer period is required by law, contract, or an active legal hold. We maintain backups and archival safeguards to support service recovery and legal/compliance obligations. You may request export or deletion of your tenant data by contacting us.

4. Third-Party Services

We use third-party services for authentication (Clerk), communications (Twilio), payments (Stripe), and AI (OpenAI). Their respective privacy policies apply to data they process. We do not sell your personal information to third parties.

5. SMS and Your Choices

If you text or receive texts from a business using Call Surge, we process your phone number, message content, and related metadata to deliver the service (e.g. appointment updates and replies). Message and data rates may apply according to your carrier.

Mobile phone numbers and SMS consent are never shared with third parties or affiliates for marketing purposes. Message frequency varies based on your interactions with our service.

You may opt out of further SMS from that business's number by replying STOP. We record that preference so our systems do not send further messages to your number for that business until you reply START to resubscribe. For help with SMS, reply HELP or contact us at info@nuvatrahq.com. Additional terms for SMS are in our Terms of Service.

6. Contact